BEFORE:
Using Secure Email and encrypted email to collect all sensitive documents and some Portals. Loan document collection would take a long time, sometimes several weeks. Many times just for a follow up or initial document it would take several days. Customers had challenges using secure email and fax was a non-starter because no one has a fax. The Loan officers spent more time troubleshooting customer logins than working on loans.
AFTER:
Document collection is fast. "Exponentially faster". They use the unique URL for their email signature blocks and its very simple for the bank employee and customer. Having a customer send items from their Dropbox or Google Drive folder is now easy and secure for the bank and the consumer. The text feature allows Integrity Bank to work with their customers when they are mobile and not needing to be in front of their computers.
"We have been using Botdoc for over a year and we have discussed getting rid of secure email, we don't use it anymore. Botdoc has made our Loan operations much more efficient, customers love it"
Kevin Hall - IT Officer
*Closing loans over 50% faster with Botdoc