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How To Close Loans At Least 50% Faster and More Securely without Killing the Customer Experience.

Kevin Tweddle

- COO, Independent Community Bankers of America

"I don't know why every community bank in the country wouldn't use Botdoc?"

Botdoc is changing Community Banking

Book a quick call - Demo and Pricing

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See What other ICBA Banks are saying

COMMUNITY SPIRIT BANK, AL

BEFORE:

Using Fax, Secure Email and some Portals. Loan document collection would take over a week, some times longer. Delays were primarily due to technology friction with customer. Most customers wanted to send items unsecured because it was easier putting the bank in a bad situation.

AFTER:

Document collection takes a day, sometimes same day for customer to complete vs a week or more. Copies of Drivers License is easy via the text capability with Botdoc.

"The easiest tech onboarding we have ever onboarded, seriously it was simple", "Botdoc has made our document collection for loans very easy, customers love it"

Brad Bolton - CEO

*Closing loans over 50% faster with Botdoc

INtegrity Bank and trust, CO

BEFORE:

Using Secure Email and encrypted email to collect all sensitive documents and some Portals. Loan document collection would take a long time, sometimes several weeks. Many times just for a follow up or initial document it would take several days. Customers had challenges using secure email and fax was a non-starter because no one has a fax. The Loan officers spent more time troubleshooting customer logins than working on loans.

AFTER:

Document collection is fast. "Exponentially faster". They use the unique URL for their email signature blocks and its very simple for the bank employee and customer. Having a customer send items from their Dropbox or Google Drive folder is now easy and secure for the bank and the consumer. The text feature allows Integrity Bank to work with their customers when they are mobile and not needing to be in front of their computers.

"We have been using Botdoc for over a year and we have discussed getting rid of secure email, we don't use it anymore. Botdoc has made our Loan operations much more efficient, customers love it"

Kevin Hall - IT Officer

*Closing loans over 50% faster with Botdoc

FIRST MIDWEST BANK, MO

BEFORE:

Using Secure Email, encrypted email and physical delivery for document collection. New deposit accounts would take over a week to finish, grabbing a copy of an ID securely would take several followups with customers. Sending documents to Underwriters was challenging, no way to track if they reviewed or recieved exceptions or trailing documents, adding delays to loan processing. SBA Loans would take 2-3 weeks to get all documentation in from borrowers.

AFTER:

Document collection takes 1 hour or a day at most with Botdoc. Customers are more comfortable with not having to login to something. Sending and collecting documents with 3rd parties is faster and file size doesn't matter so its easy. Sending documents to Examiners or other Banks for reporting is easier to use Botdoc than using outside systems. Examiners and reporting parties stated using Botdoc to communicate with First Midwest vs their own systems, because it was easier.

"Community Banks having better technology than some of our large partners is a great feeling, special feeling when the community bank is leading the way, with Botdoc." - Chris Hyten, VP

"Our entire team is closing transactions faster and our customer satisfaction with the ease of our process with Botdoc is at an all time high"

- Mike Allen - Sr VP

*Closing loan transactions over 50% faster with Botdoc